Refund and Returns Policy

Need to return something? Complete the Return Request Form at the bottom of this page within 7 days of receiving your order. Please do not send any goods back until you have received a Return Merchandise Authorisation (RMA) number from us.

Before you start – please read

1. 7-day limit. Returns are only considered if requested within 7 days of receiving your order.
2. No opened boxes. We do not exchange or return any box that has been opened, whether you ordered the wrong size or the wrong size was sent. Check the size on the outer label before opening.
3. No sterile or medical / surgical consumables. These cannot be returned or exchanged for hygiene and safety reasons, unless they are defective.
4. No branded or custom products. Branded, custom-printed and special order items cannot be returned or refunded.
5. PPE products are only accepted back under a valid defective or damaged goods claim.
6. RMA number required. No goods will be accepted without an RMA number from GLOVE SA. Write it clearly on the outside of the parcel.
7. Condition. Goods must be returned in their original packaging, in new and resaleable condition, with all labels intact. Pack carefully – we are not liable for damage on the way back to us.
8. Transport. If GLOVE SA was not at fault, you must arrange and pay for your own return transport.
9. Packaging may differ. Product images on the website may differ from the box you receive. If a brand runs low on stock, we may supply an equivalent product in different packaging. This is not grounds for a return.
10. Courier damage. GLOVE SA is not liable for damage or loss in transit once goods are handed to the courier. Note any visible damage on the courier’s delivery slip when you sign for the parcel, and report it to us within 7 days.
11. All returns are accepted solely at the discretion of GLOVE SA management.

Handling fees

Refunds can take up to 21 working days after we receive your completed Refund Request Form. Refunds over R20 000 may take longer. GLOVE SA is not responsible for incorrect banking details supplied by the customer.

Return Request Form

Full name *

Company (if applicable)

Email address *

Contact number *

Order / invoice number *

Order date

Date goods received *

Returns are only considered if requested within 7 days of receiving your order.

What is the reason for your return? *

• GLOVE SA sent the wrong size
• GLOVE SA sent the wrong product
• I ordered the wrong size or product by mistake
• Package was damaged by the courier (outer box crushed, torn or wet)
• Product is faulty or defective from the factory (box arrived in good condition)
• Short delivery (fewer items received than invoiced)
• I want to cancel my order
• Other (please explain below)

Choose the one option that best describes the problem.

Has the box been opened? *

• No, the box is sealed and unopened
• Yes, the box has been opened

Opened boxes cannot be exchanged or returned, whether you ordered the wrong size or the wrong size was sent.

Product type (tick any that apply)

• Sterile product or medical / surgical consumable
• Branded or custom-printed product
• Special order item
• None of these

Sterile, medical/surgical, branded, custom and special order items can only be returned if they are defective.

Items being returned *

Example: Nitrile examination gloves, Medium, 10 boxes ordered, 2 boxes returned

Describe the problem *

Photos

Click or drag files to this area to upload. You can upload up to 6 files.

Required for all damage and defect claims. Please include: the outer courier box, the product box/label (showing batch or lot number), the damaged or faulty product, and the courier waybill if damaged in transit. Up to 6 files, 10 MB each.

What would you like us to do? *

• Swop-out – replace with the same product (or an approved alternative if out of stock)
• Store credit – credit to my GLOVE SA account (10% handling fee)
• Refund – refund to my bank account (20% handling fee; we will send you a Refund Request Form)
• Cancel my order – 10% handling fee on the full order, plus transport costs

No handling fee applies if GLOVE SA sent the wrong item or the product has an approved factory defect. The final outcome is at GLOVE SA's discretion once the goods have been inspected.

Declaration *

• I have read and accept the GLOVE SA Returns and Refunds Policy on this page, and I confirm the information on this form is true and correct.

Submit return request

Need help?

Contact us at info@glovesa.co.za for questions related to refunds and returns.